Support
Expertise
Global datavault wants to set our customers up for success, so we hire support personnel who can make that happen. There is no single solution that works for every PC. That's why Global datavault offers free support from technicians with the expertise to configure the software optimally for your system.
Results
Our support personnel use GoToAssist virtual meeting technology to quickly resolve any issues that arise. GoToAssist is a state of the art remote desktop sharing tool that enables us to work on your PC over the web. This means that you don't have to follow complex instructions over the phone… all you have to do is sit back and let us solve any problems that exist.
Commitment
Support is available 7:30am - 6pm CST for routine assistance and 24 X 7 for emergency restores. We will arrange support calls around your schedule, or you may call us when you're ready. We will be there when you need us most.
Serious Support
We are very serious about supporting customers. We will always go the extra mile to ensure that your experience is headache-free. Whether it's our timely response to support inquiries or our ability to deliver disaster recovery media, our commitment to our customers is strong. Put us to the test - you won't be disappointed.
Join a GoToAssist Support Session
Call Support at 1-866-963-1900, Option 2
Or email: support@globaldatavault.com