Support

What We Believe about Support
It’s Always Our Problem

While clearly it’s not always our fault, fundamentally we believe that “it’s always our problem.” This mindset or philosophy drives our vision of how we provide support.

More often than not, when a support incident is created, it’s created proactively on our side.

We’ll be contacting you more than you’ll be contacting us.

The idea of “white glove service” just doesn’t seem quite right – we think a better analogy is closer to that of a skilled, professional, hard-working mechanic that will alert you to future disruptions in service.

Support like a professional mechanic

 

 

 

bandwidth required

Bandwidth – How Much is Enough?

How Much Bandwidth is Enough? Knowing and planning for an appropriate level of bandwidth is a key component of every DRaaS solution. In our most common DRaaS implementation, the data is moved from local repositories at the customer site over the internet or WAN to our...
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Sizing for Local Backup Repositories

Proper sizing for local backup repositories is a critical step in building a complete backup and disaster recovery as a service solution (DRaaS). Below, we will list the most accurate way of determining what your data change rate is and how large the repository should...
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Network System Failure Cost Southwest Airlines $82M

How Southwest Airlines Could Have Avoided An $82M Disaster Network system failure is no fun for any business, but it can be especially painful for major airlines. The outage that hit Southwest Airlines on July 20 is a case in point. The disaster caused the cancelation...
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