Support

What We Believe about Support

It’s Always Our Problem

While clearly it’s not always our fault, fundamentally we believe that “it’s always our problem.” This mindset or philosophy drives our vision of how we provide support.

More often than not, when a support incident is created, it’s created proactively on our side.

We’ll be contacting you more than you’ll be contacting us.

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Next Level Backup Protection

Next Level Backup Protection Physical and logical security are two important factors when considering backup files. Modern restore capabilities allow for entire virtual machines and systems to be brought back online from a backup very quickly,...

phishing: fishing hook through user/password details

Phishing for Your Network Access

Right now, the most popular phishing email subject line is “COVID-19 payment.” Why would your employees NOT click on that? What can you do?

Hackers Use Coronavirus to Exploit Human Nature

Hackers are using coronavirus to exploit people’s desire to investigate the worrisome nature of this new threat by burying malicious code in seemingly harmless Covid-19 incidence maps.