Support

What We Believe about Support

It’s Always Our Problem

While clearly it’s not always our fault, fundamentally we believe that “it’s always our problem.” This mindset or philosophy drives our vision of how we provide support.

More often than not, when a support incident is created, it’s created proactively on our side.

We’ll be contacting you more than you’ll be contacting us.

The idea of “white glove service” just doesn’t seem quite right – we think a better analogy is closer to that of a skilled, professional, hard-working mechanic that will alert you to future disruptions in service.

Support like a professional mechanic

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Petri Interview - Protect Against Ransomware

How to Protect Your Business from Ransomware Attacks

Cybercriminals are having a field day targeting business and government IT infrastructures. You can no longer assume that these criminals only go after weak or poorly secured targets because it’s simply no longer the case. In order to keep your business, your...

Hackers Attacking International Suppliers

There’s a saying, “Make sure everybody in your boat is rowing and not drilling holes when you’re not looking.” It’s a great analogy for some of the more recent high-profile incidents of cybercrime. While your company’s best efforts to thwart cyber attacks may be...

The importance of maintaining databases

If you’re in business, then its likely you’ve got a database such as Exchange, SharePoint and SQL, and all the responsibility (and headaches) that go along with owning one. Without properly maintaining databases, in time, your applications dependent on them will slow...