Support

What We Believe about Support
It’s Always Our Problem

While clearly it’s not always our fault, fundamentally we believe that “it’s always our problem.” This mindset or philosophy drives our vision of how we provide support.

More often than not, when a support incident is created, it’s created proactively on our side.

We’ll be contacting you more than you’ll be contacting us.

 

 

 

 

 

preparing your business for hurricane season

Preparing your business for hurricane season

Hurricane season is here. Are you prepared? In the United States, June 1st marks the beginning of hurricane season. With everything else 2020 has given us, we hoped for a reprieve from at least one bad thing this year, however NOAA is...
Next Level Backup

Next Level Backup Protection

Next Level Backup Protection Physical and logical security are two important factors when considering backup files. Modern restore capabilities allow for entire virtual machines and systems to be brought back online from a backup very quickly,...
phishing: fishing hook through user/password details

Phishing for Your Network Access

Right now, the most popular phishing email subject line is “COVID-19 payment.” Why would your employees NOT click on that? What can you do?