Support

What We Believe about Support
It’s Always Our Problem

While clearly it’s not always our fault, fundamentally we believe that “it’s always our problem.” This mindset or philosophy drives our vision of how we provide support.

More often than not, when a support incident is created, it’s created proactively on our side.

We’ll be contacting you more than you’ll be contacting us.

The idea of “white glove service” just doesn’t seem quite right – we think a better analogy is closer to that of a skilled, professional, hard-working mechanic that will alert you to future disruptions in service.

Support like a professional mechanic

 

 

 

cloud mobility

Cloud Mobility – Buzz Words or Pain Point?

Do an internet search on “cloud mobility,” and you will get a TON of results.  The definition(s) can be confusing, but basically it describes the ability to avoid locking in workloads to a specific cloud vendor.  Diversification of resources between private and public...

The Air Gap Controversy

The Air Gap Controversy In a previous blog post, we talked about the 3-2-1-1 data protection concept as well as “air gaps.” We’ve also discovered that viruses can corrupt files that are written to air-gapped technologies, such as tape, rendering them useless, and the...
gartner magic quadrant

Gartner Magic Quadrant for Data Center Backup and Recovery

Veeam Software is an unusual participant in the Gartner Magic Quadrant given that they entered it in the visionary section, and were the first company to do so with only a virtualization offering.