SupportWhat We Believe about Support
It’s Always Our Problem
While clearly it’s not always our fault, fundamentally we believe that “it’s always our problem.” This mindset or philosophy drives our vision of how we provide support.
More often than not, when a support incident is created, it’s created proactively on our side.
We’ll be contacting you more than you’ll be contacting us.
The idea of “white glove service” just doesn’t seem quite right – we think a better analogy is closer to that of a skilled, professional, hard-working mechanic that will alert you to future disruptions in service.