Support

What We Believe about Support

It’s Always Our Problem

While clearly it’s not always our fault, fundamentally we believe that “it’s always our problem.” This mindset or philosophy drives our vision of how we provide support.

More often than not, when a support incident is created, it’s created proactively on our side.

We’ll be contacting you more than you’ll be contacting us.

The idea of “white glove service” just doesn’t seem quite right – we think a better analogy is closer to that of a skilled, professional, hard-working mechanic that will alert you to future disruptions in service.

Support like a professional mechanic

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The Case for Office 365 Backup

In the wake of Microsoft's September 4 - September 5 South Central U. S. outage for Office 365 and Azure, it's worth asking, should you be concerned with backup of your Office 365 data? It's your data, and while Microsoft normally does a good job with protecting it,...

Counting down the worst cyber security breaches of 2018 – #4

Fitness apparel manufacturer Under Armour gave us a good example of how companies can try to protect their user’s data but often fail to fully cover everything that needs protecting. The information that was stolen from Under Armour is minor compared to some of the...

Global Data Vault’s Mid-Year Count-Down of the Worst Cybersecurity Breaches

Number 5: VPNFilter More and more, our business environments are connected to the cloud. The transmission of data and the speed to which it can be accessed is critical to business intelligence and competitive advantage. When that data becomes attractive to hackers,...