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Critical Care Matters

Contact Support 

Our standard office hours are 8 a.m. to 6p.m. Central Time, Monday to Friday. We observe typical U.S. holidays. To contact technical support during office hours call +1-214-363-1900 Opt 2.

Or email us at support@globaldatavault.com.

We are available 24/7/365. To access after-hours support call the number above. We will respond to urgent matters 24/7.

 

Cry Me a River…Really?

Yep. That's one headline I saw this weekend about the WannaCry attack. And I guess we can understand that sentiment, maybe. Our view at Global Data Vault, is our job is to be ready to help any of our customers hit by this outrageous attack. Our customers use our...
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bandwidth required

Bandwidth – How Much is Enough?

How Much Bandwidth is Enough? Knowing and planning for an appropriate level of bandwidth is a key component of every DRaaS solution. In our most common DRaaS implementation, the data is moved from local repositories at the customer site over the internet or WAN to our...
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Sizing for Local Backup Repositories

Proper sizing for local backup repositories is a critical step in building a complete backup and disaster recovery as a service solution (DRaaS). Below, we will list the most accurate way of determining what your data change rate is and how large the repository should...
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