Contact Support

Critical Care Matters

Contact Support 

Our standard office hours are 8 a.m. to 6p.m. Central Time, Monday to Friday. We observe typical U.S. holidays. To contact technical support during office hours call +1-214-363-1900 Opt 2.

Or email us at

We are available 24/7/365. To access after-hours support call the number above. We will respond to urgent matters 24/7.


Cloud data

The Importance of a Data Retention Policy and Scheduled Backups

A strong data retention policy and scheduled backups are important to maintain the security of data and ongoing commercial operations.

audit team

Does a Data Protection Audit Make You Nervous?

Don’t be! A data protection audit has to be thorough but it doesn’t have to be overwhelming. Here is how to prepare for one.

Tik Tok Security

Is Tik Tok as Dangerous as People Believe?

The popularity of TikTok has exploded in recent months. It has quickly become a preferred method of interaction for social media, and people are making money for video views – but is it safe?