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Critical Care Matters

Contact Support 

Our standard office hours are 8 a.m. to 6p.m. Central Time, Monday to Friday. We observe typical U.S. holidays. To contact technical support during office hours call +1-214-363-1900 Opt 2.

Or email us at

We are available 24/7/365. To access after-hours support call the number above. We will respond to urgent matters 24/7.


change management

IT Maintenance Windows and Change Management

End of Year IT Maintenance Windows and Change Management  It’s that time of year again when, depending on your industry, things either get really busy or really slow. What does your company do during peak or holiday seasons related to IT maintenance? In my 20-odd...
Ransomware Webinar

Ransomware Webinar: Insider Threats, and Enhanced Data Protection

This Ransomware Webinar by Global Data Vault focuses on the three types of Insider Threat and how our proprietary Enhanced Data Protection technology provides protection from them.


OFAC Fines and Ransomware

What are OFAC fines and what will they mean for any companies tempted to pay ransom payments to malicious cyber entities?