Service

How We Behave

What Does Service Mean to Us?

Commitment to service: Responsibility. Duty. Activity. Care. Performance. Help.

These are a few nouns that describe our feelings about what it means to serve our customers. Most importantly when a restore or recovery is needed, our service means we’ll¬†show up and perform.

We know that there are choices when you shop for backup and disaster recovery options. We only offer these services, and as such we are true specialists in this space. That means we can develop deeper skills, better tools and the best understanding in the industry of what it takes to insure your protection and your success.

When you suffer an outage, the only thing you want to see is this simple screen below – and know that your applications and data are ready to go on the other side. That’s our job – providing this capability without the worry.

Commitment to service - Login Screen

 

bandwidth required

Bandwidth – How Much is Enough?

How Much Bandwidth is Enough? Knowing and planning for an appropriate level of bandwidth is a key component of every DRaaS solution. In our most common DRaaS implementation, the data is moved from local repositories at the customer site over the internet or WAN to our...
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Sizing for Local Backup Repositories

Proper sizing for local backup repositories is a critical step in building a complete backup and disaster recovery as a service solution (DRaaS). Below, we will list the most accurate way of determining what your data change rate is and how large the repository should...
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Network System Failure Cost Southwest Airlines $82M

How Southwest Airlines Could Have Avoided An $82M Disaster Network system failure is no fun for any business, but it can be especially painful for major airlines. The outage that hit Southwest Airlines on July 20 is a case in point. The disaster caused the cancelation...
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