DRaaS Service Excellence

The Global Data Vault Commitment to Service Excellence

What Does DRaaS Service Excellence Mean to Us?

Commitment to service: Responsibility. Duty. Activity. Care. Performance. Help.

These are a few nouns that describe our feelings about what it means to serve our customers. Another is reliability – it is important that our clients know that their data is protected and that when a restore or recovery is needed, we will show up and perform.

In the video below, Brian Childers, president of Comport Consulting tells how when a municipality lost its exchange server, putting the lives of all those who depended on its police and fire departments at risk, a Friday night call to Global Data Vault had them back online in a couple of hours.

We know that there are choices when you shop for backup and disaster recovery options. We only offer these services, and as such we are true specialists in this space. That means we can develop deeper skills, better tools and the best understanding in the industry of what it takes to insure your protection and your success.

When you suffer an outage, the only thing you want to see is this simple screen below – and know that your applications and data are ready to go on the other side. That’s our job – providing this capability without the worry.

Commitment to service - Login Screen

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